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Use of this site is subject to the Terms & Conditions shown in our legal section.

Citizen Systems Europe GmbH and its parent company Citizen Systems Japan Co Ltd, herein referred to as "Citizen Systems", recognizes that the protection of personal information on every customer is an important social responsibility.

Citizen Systems has established a privacy policy to which Citizen Systems and its affiliates will implement this Policy to provide guidance for protection, management and use of personal information on every customer.

  1. Personal information
  2. Purpose of collection and use of personal information
  3. Non-disclosure of personal information to third parties
  4. Managing personal information
  5. Publication of intended use of personal data
  6. Disclosure, amendment, erasure or discontinuance of usage of personal information
  7. Personal information on children
  8. Revision of the Privacy Policy
  9. Personal Information Desk

1. Personal information
Personal information on customer is any information by which any individual customer can be identified, such as name, address, date of birth, telephone number, e-mail address, etc.

2. Purpose of collection and use of personal information
Citizen Systems will ask for the customer's consent before collecting his/her personal information. Citizen Systems will clearly convey to the customer the purpose of use of personal information at the time of collection. Citizen Systems will use the personal information only to fulfil the scope of the purpose to which a customer has consented.

3. Non-disclosure of personal information to third parties
Personal information obtained from a customer will not be disclosed to any third parties except for one or more of the following conditions:

  • where the customer's consent is given;
  • when the disclosed personal information cannot identify the customer;
  • when the personal information is disclosed to a third party who is bound by non-disclosure agreement with Citizen Systems and used only for the purpose to which customer has consented (In such case, such third parties will be obligated to assume stringent control of the customer's personal information to prevent abuse or misuse);
  • when the disclosure of personal information is required by law, judicial order, or the like; or
  • when the disclosure of personal information is necessary for the benefit of the relevant customer or the public interest.

4. Managing personal information
Supervisors for customers' personal information undertake the necessary and appropriate measures to protect customers' personal information from unauthorized access, loss, destruction, falsification or leakage.

5. Publication of intended use of personal data
Please refer to Intended Use of Personal Data. (Certain personal data that fall under the category of Article 18.4.1 through 18.4.3 of the Personal Information Protection Law of Japan are excepted from being availed to the respective person.)

6. Disclosure, amendment, erasure or discontinuance of usage of personal information
If a customer wishes disclosure, amendment, erasure or discontinuance of usage of his/her personal information that was provided to Citizen Systems, please contact us at Citizen Systems' Personal Information Desk. For the prevention of falsification of personal information, Citizen Systems will act on such requests only if Citizen Systems can positively confirm that the relevant customer has made such request.

7. Personal information on children
Citizen Systems protects personal information on children in the same strict manner as it protects the personal information on adult customers. Citizen Systems will collect or obtain personal information on children only after obtaining the parental consent.

8. Revision of the Privacy Policy
Citizen Systems may from time to time revise its Privacy Policy. Therefore, customers are advised to check the latest revision of the Privacy Policy.

9. Personal Information Desk
For any inquiries on personal information on customers, please contact the Personal Information Desk at the London address on our contact us page.



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